Frequently Asked Questions

Yes — you can pick up from us in Fallbrook, set up and break down yourself, and bring it back. Doing it that way means no delivery, setup or breakdown fees at all. Pick-up and drop-off need to be within 24 hours of each other, and additional days are subject to additional fees — just say how many you need. A few things that need professional installation, like balloon installs and large 3D backdrops, are not available for self pick-up. See how it works.

A standard booking runs 24 hours between pick-up and drop-off, which covers almost every party. Need longer? Additional days are subject to additional fees — just say how many you need when you request your quote.

Setup and breakdown is $550 for small events, $650 for standard events, and $850 and up for weddings and large events. It covers our crew building and styling everything in place, then coming back the same day to strike it and load out. Delivery is billed separately. If you would rather handle it yourself, you can — and pay none of it.

Let us know when you book — we can usually still deliver, it just may affect our crew size or timing for larger orders. The more detail you give us about access, the smoother delivery day goes.

Delivery is a flat $75 round trip anywhere in North County San Diego, and $150 beyond it. That covers delivery, drop off and pickup — rentals are dropped off inside the gate or on the lawn. Want us to set up and break down too? Add our setup and breakdown service to your quote and all your worries go away.

Yes — the bulb color upgrade is $10 per letter or number, and swaps the warm white bulbs for a color that matches your palette. Tick the box on any marquee item page and it is added to your quote automatically.

We stock A through Z, but not the same quantity of each — the letter picker on the marquee page shows exactly how many of each we own, so you will know before you request a quote whether a name is possible. For numbers we currently carry 0 through 6, plus an "&" symbol and a marquee shaped like an engagement ring. We do not currently have 7, 8 or 9, but can often source them with enough lead time.

Yes, for smaller events — birthdays, showers, engagements, graduations and family celebrations — starting at $450 depending on how long you would like coverage. We do not currently shoot weddings; a wedding day deserves a dedicated wedding photographer. Ask about event photography.

We do. We design custom themed tabletops for kids parties — cups, plates, napkins and cutlery all made to match your theme rather than whatever the party store had in that color. We also put together custom party favors starting at $20 per child, which include something personalized like a cup with the child’s name plus other favors that match the theme.

For a simple order, 2–3 weeks is usually plenty. For weddings, quinceañeras and large corporate events, we recommend 3–6 months for the best selection — popular weekends in wedding and quinceañera season book out first. Read our full booking timeline guide for a breakdown by event type.

Fill out our quote request form with your date, guest count and what you have in mind — you can browse the catalog and add specific items, or just describe your vision and we'll put a list together. We'll send a detailed, itemized quote, usually within one business day.

No — quotes are completely free with zero obligation to book. Feel free to request one even if you're still comparing options.

A rental is exactly what it sounds like — you choose the pieces, we deliver, set up and pick them up. Full-service planning means we design the entire event, source and manage every vendor, and run the whole day so you don't have to.

A retainer holds your date and items — the exact percentage is shown on your quote before you accept, and it's the only payment due up front.

We accept credit and debit cards online through a secure checkout, plus cash, check, Zelle and Venmo in person or by arrangement.

Your remaining balance is due before your event date — the exact due date is shown on your quote, and we'll send a friendly reminder as it approaches.

An optional damage waiver covers normal wear and accidental damage during your event, so you're not on the hook for the full replacement cost of a rental item. It's itemized separately on your quote so you can see exactly what it covers.

A flat, clear area roughly the unit's footprint plus a few feet of clearance — grass, pavement or a large enough indoor space all work. We'll confirm exact dimensions for your chosen unit when you book.

Yes — active adult supervision is the renter's responsibility for the entire time the unit is in use, watching group size, age-appropriate use and that shoes stay off.

In most cases, yes — send us your palette, a fabric swatch, or a Pinterest board and we'll source balloons as close to true as possible. For a fully custom match, we recommend booking a few weeks ahead to guarantee exact colors are in stock.

Both — we design full wedding florals (bouquets, ceremony arch, centerpieces, boutonnieres) and rent tables, chairs, linens, backdrops and signage, all coordinated as one cohesive palette rather than pieced together from separate vendors.

Yes — we regularly style coastal ceremonies and design specifically for wind: secured arch structures, weighted low arrangements and anchored signage. Read our beach wedding guide for more detail.

All bookings are final. If your plans change, reach out as early as possible and we'll do what we can to help.

Absolutely — most orders can be adjusted up until close to your event date, subject to availability. Just reach out and we'll update your quote and confirm the new total with you before anything changes.